Privacy Policy

Privacy Policy

This Privacy Policy explains how Stitch Journey processes personal data in connection with its website and garment remodelling and upcycling services in Macau. It applies to project inquiries, consultations, assessments, quotations, remodelling work, collection, and related website activity.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Privacy email
office@sinkrockvoyage.click
Privacy phone
+853 6623 0679
Mailing address
Rua de Fai Chi Kei, Nossa Senhora de Fátima Macao
Privacy contact
Use the contact details below for privacy questions, access requests, or concerns about this notice.
Contact Page
User Rights

Your Rights

Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing. We may need to verify identity before acting on a request.

Available rights depend on the applicable law and the nature of the request.
Requests

How to Make a Request

To make a privacy request, provide enough detail for us to identify the relevant records and the action requested. We may ask for additional information if needed to protect confidentiality or to locate the correct file. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed case by case and may require supporting information to confirm identity.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical. Retention periods may vary depending on the type of record and the purpose for which it was collected.

Records are kept only for as long as needed for service, accounting, or legal purposes.
Policy Updates

Policy Updates

If this policy is updated, the revised version will apply from the stated effective date. We may provide notice on the website or through direct communication where a change is material. Continued use of the website after an update means the revised notice applies to future processing.

We may revise this notice when our practices, services, or legal obligations change.
01

Data We Collect

We may collect contact details, project inquiry information, garment and material details, appointment and collection records, payment-related information, communication content, and technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also process information needed to review construction, condition, fit requirements, and project scope.

The categories of data collected depend on how a person uses the website and workshop services.
02

How We Collect Data

We receive personal data directly from users through contact forms, email, phone, workshop visits, and booking or inquiry communications. We also collect information generated during consultations, assessments, quotations, approvals, remodelling work, fit reviews, collection, and ordinary website use, including limited technical data and cookie-related information.

Information is obtained from direct submissions, service interactions, and basic website operation.
03

Cookies We Use

Our website may use essential cookies to support core functions, functional cookies to remember basic preferences, and analytics cookies to understand site usage in aggregate. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make decisions about garment work, quotations, or project approval.

We use only standard cookie categories needed for operation, performance, and preference handling.
04

Cookie Controls

Users may manage cookies through browser controls and, where available, site-level preference tools. Blocking or deleting cookies may reduce the functionality of forms, session handling, or usage measurement features. We do not rely on cookies to collect more information than is reasonably needed for website operation and basic analytics.

Cookie settings can usually be adjusted in the browser, and some features may be affected if cookies are limited.
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage consultations and approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, operate the website, improve service quality, and comply with legal or accounting obligations. We may also use limited technical data to maintain security, troubleshoot issues, and understand general website performance.

Processing is limited to the operational purposes described below.
02
Sharing partners

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, recordkeeping, payment processing, or other operational functions. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.
03
Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect rights, or address fraud, security, or safety concerns. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a lawful order applies.